Privacy Policy

This page explains what information Kounga Engage collects when you chat with an AI sales agent, why we collect it, and how it's used. It is a plain-language summary, not legal advice.

You're talking to an AI

Every conversation clearly discloses that you are chatting with an AI assistant. Answers are generated only from facts the business has confirmed, and every material claim is traceable back to its source. If the assistant doesn't know something, it says so instead of guessing.

What we collect

Messages you send during a chat, so the AI can answer your questions.
During a voice call, the call is transcribed. The text transcript is saved to the conversation, and details you share may be added to the listing's lead record. The live audio is processed by our voice providers to run the call.
Your name, contact method, and buying preferences when you share them during a voice call. You can say "don't record my details" during the call to stop retention and erase the saved transcript and lead details for that conversation.
Basic technical data (like session identifiers) needed to keep a chat working.

Before a voice call collects information, the agent explains that it is transcribed and that relevant details may be shared with the listing seller for follow-up. The agent asks for a preferred email or mobile so the seller can follow up about the listing. You can decline or opt out of recording details at any time.

Consent for follow-up

Contact details shared in response to the voice agent's follow-up question are passed to the business for follow-up about that listing. General marketing consent is separate and is never assumed. We do not sell your information to third parties.

How long we keep it

Conversation, lead and event data is retained only as long as needed to support the business relationship, and is anonymised or deleted after a limited retention period once it's no longer active.

Data security

Each business's data is isolated from every other business on the platform. Access is restricted to authorised staff of the business you're chatting with.

Your rights

Under New Zealand's Privacy Act 2020, you can request access to, or correction of, any personal information held about you. Contact the business you spoke with directly, or reach us at KoungaSolutions.co.nz.

Last updated: 2026.